| We provide the following services in addition to day-to-day technical support and guidance to our customers.
Desktop Support
Install and provide support, service, maintenance and repairs of desktop computers and peripheral equipment.
Perform basic hardware diagnostics, routine moves, adds and changes Server Support
Install and provide support, service, maintenance and repairs of file servers, database servers, print servers, mail servers, and various other servers.
Software Support
Install and support of client software applications and operating systems. Install new software releases, system upgrades, evaluate and install patches and resolve software related problems
Networks
Design , plan , and implement the following types of networks
- Local Area Network (LAN)
- Wide Area Network (WAN)
- Wireless Networks (WLAN, WWAN)
- Virtual private networks(VPN)
- Voice and data networking
We would lay the structured cables connecting the servers, desktops, and other equipment.
Security
- Set up protection systems to prevent entry by worms
- Set up Anti Virus software to eliminate computer viruses and other malicious software (malware)
- Set up firewalls to protect computers and computer networks from attack and subsequent intrusion by restricting the network traffic which can pass through them, based on a set of system administrator defined rules.
Remote Support
- On demand remote support to customers anywhere and anytime
- Establish highly secure support sessions with customers, then view and take shared control of their computers.
- Remote Diagnostics to easily gather technical information about the customer´s computer, including details about the operating system, service packs, IP configuration, free and total memory, and more.
Data Backup support
- Recommend suppliers of Data Backup software and remote backup services.
- Provide unique backup to disk and backup over IP technologies, which enable customers to fully automate or even fully outsource the daily data backup and restore function.
- Deliver enhanced availability of business critical data and reduced cost of ownership.
Telephony
- Install Telephone systems (+Isdn 30 & Isdn2)
- Set up Voicemail and auto-attended systems
- Provide Computer Telephony software
- Provide Tannoys and paging equipment
- Provide Call loggers
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